Quality

When we summarise healthcare quality there are four areas of particular importance.

Modern medicine
Medical methods are undergoing constant development. Conditions that just a few years ago required major operations may today need just a simple procedure, or can be treated with medication alone. It is important to stay ahead of new medical developments and to have an organisation that can take medical achievements on board quickly, while still maintaining quality standards.

Good information
A well-informed patient is a confi dent patient who will make a faster recovery. Correct information on diagnosis, treatment and progress is very important. It is just as vital to show patients how they can facilitate and speed up their own recovery once treatment has been completed.

Kind treatment
We all wish to be treated kindly. This is particularly true of patients who are anxious about their illness and what is going to happen to them. It is vital to remember that what is routine for us is new for our patients. We need to see things from their perspective and show our compassion and care. These are important ingredients in the recipe for a sound recovery.

Nice environment and adequate equipment
Our core ambitions are reflected in our external environment. Nice, modern and inviting premises create a positive environment and help to reduce treatment times. Research has shown that a comfortable environment makes people feel better, both physically and mentally. In step with medical progress healthcare's "machine park" and IT systems must also be renewed and further developed.